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Customer Feedback for EmptySpace Technology

Here are some things that we think will help with your StageStock and VirtualCallboard experiences.

Do you have suggestions on how we can improve our sites? →

Top ideas from the community (237 ideas)

Recently updated ideas

Knowledge Base

  1. Customer Suport  →

    1. You have reached the help desk

  2. Feedback Response →

    1. Your Feedback has been entered

  3. StageStock - Item Search →

    1. QR Code Scan / Bar Code Scan
    2. How do I see items that are marked "Removed from Stock"?
    3. Item Visibility setting for StageStock
    4. I would like to see Items associate to a past production.
    5. How to Associate an Item With a Production in StageStock

  4. StageStock — Troubleshooting & FAQs →

    1. StageStock — Troubleshooting & FAQs

  5. StageStock — Troubleshooting & FAQs →

    1. Getting an Error when logging into StageStock App
    2. roubleshooting Login Issues: “Username and Password Do Not Match or Membership Not Validated”
    3. Troubleshooting Login Issues on Mobile Devices (iOS & Android)
    4. Uploaded Photo Changes to the Wrong Image (Usually the Prior Upload)

  6. StageStock — Using the System (Core Features) →

    1. Viewing Recent Additions and Edits (Search & Check Out Page)
    2. Viewing Items Currently Checked Out (Items Checked Out Report)
    3. Viewing and Understanding Reservations
    4. Viewing an Item’s Full History

  7. StageStock Reservations →

    1. Reservation Notes

  8. VirtualCallboard — Troubleshooting & FAQs →

    1. Getting an Error VirtualCallboard App

  9. VirtualCallboard — Troubleshooting & FAQs" →

    1. VirtualCallboard App Stuck in Demo Mode or Login Field Prepopulates With Old URL
    2. Unable to Log In to VirtualCallboard on a Web Browser (But App Login Works)
    3. VirtualCallboard App Not Working on Public Wi-Fi Networks
    4. pen Calls Automatically Closing

  10. Getting Started →

    1. Costumes / Props Inventory Resources

  11. Common — Administration & User Settings →

    1. Set your site's Welcome Message
    2. Add a Site Logo
    3. Set your site's Time Preferences
    4. Add a Production to both StageStock & VirtualCallboard
    5. Create a Custom Permission Role

  12. StageStock: Site Setup (Administrators & Managers) →

    1. Add StageStock Categories
    2. Add StageStock Users (One at a time)
    3. Add a StageStock "Only" Production
    4. Managing Spaces & Positions
    5. Importing StageStock Items

  13. VirtualCallboard: Site Setup (Administrators & Managers) →

    1. Setting up the VirtualCallboard TXT/SMS (text messaging) system
    2. Add a VirtualCallboard "Only" Production
    3. Add VirtualCallboard Users (One at a time)
    4. Add Space/Locations
    5. Add Multiple Users at once

  14. StageStock: Item View →

    1. View inventory Items set to “ Share Publicly” without logging in?
    2. How do the StageStock QR codes factor in?

  15. StageStock: Files →

    1. What file types are supported by the image carousel?
    2. How do I upload images to my inventory?

  16. Common: User Profile →

    1. To Edit Users, Spaces, and some other global things: the user needs Administration Common permissions.

  17. General →

    1. Signing out of VirtualCallboard
    2. When I look at the "fancy text" CKEditor for Reports, Messages, and other text boxes, the icons are showing up blocked out. What can I do?
    3. Who gets a Message when I send it using the "Send Feedback" button?
    4. Edit a Group
    5. How do I filter by a Production?

  18. VirtualCallboard: Notifications →

    1. How do I keep email from VirtualCallboard / StageStock from going into my Spam or Junk folder?
    2. What determines when I "Send Notification" if it goes to email or SMS? Does it go to both if both are set up?
    3. Managing the Users/Managers that receive "Messages to Management" and Conflict Notifications.
    4. Open Calls: User Signed up notifications

  19. Production Administration →

    1. How to archive the schedule and other Production information.

  20. VirtualCallboard: Announcements →

    1. What is the difference between Announcements and Notes & Email
    2. Create an Announcement
    3. Can I share web links for things like research or videos with my Production team?
    4. Can a user who is not assigned to any active productions still see "Announcements?"

  21. VirtualCallboard: Notes & Messaging →

    1. Contact the Production's Manager / Send Message to Management
    2. How do you enable a user to receive messages via text message? Is it possible to receive it as both a text and an email?
    3. If I'm an administrator, can I delete a note that was sent to a Production (or All Productions)?

  22. VirtualCallboard: Discussions →

    1. Create and Add to a Discussion
    2. If I add a User to a Discussion, can he see the entire Discussion, including the comments made before he was added?

  23. VirtualCallboard: Schedule →

    1. Adding a Call
    2. How do I Delete a Call
    3. How can I tell who is called in a Group
    4. Does every User need a login to check the website? Or do we use our VirtualCallboard site to send them copies of the Schedule?
    5. View Production items for which I am not called (View others' schedules)

  24. VirtualCallboard: Conflicts/Availability →

    1. Add a Conflict from the Dashboard
    2. Add a Conflict from the Availability page
    3. Add Conflicts for other Users
    4. Delete a Conflict
    5. Why can't I see all of the Time Slots when searching for "Available Users" in the "Add a Call" Window?

  25. VirtualCallboard: Reports →

    1. To view the Reports Administration tab
    2. Assign Users to file Reports
    3. Is there a way to find and compare attendance numbers from year to year?
    4. Who receives Reports?
    5. What happens if I edit something on a Report Template that is already being used?

  26. VirtualCallboard: File Sharing →

    1. Is there a limit to the number of Shared Files that can be added to our site?
    2. Once a Production ends, do the shared files disappear?
    3. Upload a file
    4. Managing: Edit and Delete folders
    5. Who can edit and delete Shared Files?

  27. VirtualCallboard: Contact Sheets →

    1. Accessing your Contacts
    2. Can I export my contacts "Contact List" to another format?

  28. User Information →

    1. How many users can I add to a Production?

  29. Administration →

    1. Archiving a Production
    2. How do I know what each User Level has the permission to do?
    3. What security is in place to protect content, idea sharing, and discussions? Who can see content on the Administration side?
    4. How many Users can I add to my EpmtySpace Site: StageStock (SS) / VirtualCallboard (VCB)?
    5. I am a site Administrator, and the buttons to add and reactivate Users are not responding. What should I do?

  30. User Administration →

    1. User bios and use
    2. User Profile / Contact information Editing
    3. Can I add a User to multiple Departments? Many of our Users have multiple roles.
    4. Access a User's Production History: Roles / Positions
    5. How do I deactivate a User after a Production has closed?

  31. Tips →

    1. How do I print labels or tags for my items

  32. Definitions →

    1. Production
    2. Users
    3. Department
    4. Closed Call
    5. Open Call

  33. Sales & Billing Questions →

    1. What is VirtualCallboard?
    2. Why should we use an online callboard system when our regular, actual callboard works just fine?
    3. Why doesn't VirtualCallboard do ________?
    4. Do I have to subscribe for a year at a time?
    5. Do I have to install anything to use VirtualCallboard?

  34. Development →

    1. Idea Suggestions

  35. All articles →

    1. Is there a limit to the number of Shared Files that can be added to our site?
    2. Archiving a Production
    3. Production
    4. How many users can I add to a Production?
    5. How do I send a Note?
    161 articles →

Feedback and Knowledge Base

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