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Customer Feedback for EmptySpace Technology

Here are some things that we think will help with your StageStock and VirtualCallboard experiences.

Knowledge Base

  1. Customer Suport  

    1. You have reached the help desk
  2. Feedback Response 

    1. Your Feedback has been entered
  3. StageStock - Item Search 

    1. QR Code Scan / Bar Code Scan
    2. How do I see items that are marked "Removed from Stock"?
    3. Item Visibility setting for StageStock
    4. I would like to see Items associate to a past production.
  4. StageStock Reservations 

    1. Reservation Notes
  5. Getting Started 

    1. Costumes / Props Inventory Resources
  6. Common: Site Setup (Administrators & Managers) 

    1. Set your site's Welcome Message
    2. Add a Site Logo
    3. Set your site's Time Preferences
    4. Add a Production to both StageStock & VirtualCallboard
    5. Create a Custom Permission Role
  7. StageStock: Site Setup (Administrators & Managers) 

    1. Add StageStock Categories
    2. Add StageStock Users (One at a time)
    3. Add a StageStock "Only" Production
    4. Managing Spaces & Positions
    5. Importing StageStock Items
  8. VirtualCallboard: Site Setup (Administrators & Managers) 

    1. Setting up the VirtualCallboard TXT/SMS (text messaging) system
    2. Add a VirtualCallboard "Only" Production
    3. Add VirtualCallboard Users (One at a time)
    4. Add Space/Locations
    5. Add Multiple Users at once
  9. StageStock: Item View 

    1. View inventory Items set to “ Share Publicly” without logging in?
    2. How do the StageStock QR codes factor in?
  10. StageStock: Files 

    1. What file types are supported by the image carousel?
    2. How do I upload images to my inventory?
  11. Common: User Profile 

    1. To Edit Users, Spaces, and some other global things: the user needs Administration Common permissions.
  12. General 

    1. Signing out of VirtualCallboard
    2. When I look at the "fancy text" CKEditor for Reports, Messages, and other text boxes, the icons are showing up blocked out. What can I do?
    3. Who gets a Message when I send it using the "Send Feedback" button?
    4. Edit a Group
    5. How do I filter by a Production?
  13. VirtualCallboard: Notifications 

    1. How do I keep email from VirtualCallboard / StageStock from going into my Spam or Junk folder?
    2. What determines when I "Send Notification" if it goes to email or SMS? Does it go to both if both are set up?
    3. Managing the Users/Managers that receive "Messages to Management" and Conflict Notifications.
    4. Open Calls: User Signed up notifications
  14. Production Administration 

    1. How to archive the schedule and other Production information.
  15. VirtualCallboard: Announcements 

    1. What is the difference between Announcements and Notes & Email
    2. Create an Announcement
    3. Can I share web links for things like research or videos with my Production team?
    4. Can a user who is not assigned to any active productions still see "Announcements?"
  16. VirtualCallboard: Notes & Messaging 

    1. Contact the Production's Manager / Send Message to Management
    2. How do you enable a user to receive messages via text message? Is it possible to receive it as both a text and an email?
    3. If I'm an administrator, can I delete a note that was sent to a Production (or All Productions)?
  17. VirtualCallboard: Discussions 

    1. Create and Add to a Discussion
    2. If I add a User to a Discussion, can he see the entire Discussion, including the comments made before he was added?
  18. VirtualCallboard: Schedule 

    1. Adding a Call
    2. How do I Delete a Call
    3. How can I tell who is called in a Group
    4. Does every User need a login to check the website? Or do we use our VirtualCallboard site to send them copies of the Schedule?
    5. View Production items for which I am not called (View others' schedules)
  19. VirtualCallboard: Conflicts/Availability 

    1. Add a Conflict from the Dashboard
    2. Add a Conflict from the Availability page
    3. Add Conflicts for other Users
    4. Delete a Conflict
    5. Why can't I see all of the Time Slots when searching for "Available Users" in the "Add a Call" Window?
  20. VirtualCallboard: Reports 

    1. To view the Reports Administration tab
    2. Assign Users to file Reports
    3. Is there a way to find and compare attendance numbers from year to year?
    4. Who receives Reports?
    5. What happens if I edit something on a Report Template that is already being used?
  21. VirtualCallboard: File Sharing 

    1. Is there a limit to the number of Shared Files that can be added to our site?
    2. Once a Production ends, do the shared files disappear?
    3. Upload a file
    4. Managing: Edit and Delete folders
    5. Who can edit and delete Shared Files?
  22. VirtualCallboard: Contact Sheets 

    1. Accessing your Contacts
    2. Can I export my contacts "Contact List" to another format?
  23. User Information 

    1. How many users can I add to a Production?
  24. Administration 

    1. Archiving a Production
    2. How do I know what each User Level has the permission to do?
    3. What security is in place to protect content, idea sharing, and discussions? Who can see content on the Administration side?
    4. How many Users can I add to my EpmtySpace Site: StageStock (SS) / VirtualCallboard (VCB)?
    5. I am a site Administrator, and the buttons to add and reactivate Users are not responding. What should I do?
  25. User Administration 

    1. VirtualCallboard User Permission Assignment
    2. StageStock User Permission Assignment
    3. User bios and use
    4. User Profile Editing
    5. Can I add a User to multiple Departments? Many of our Users have multiple roles.
  26. Tips 

    1. How do I print labels or tags for my items
  27. Definitions 

    1. Production
    2. Users
    3. Department
    4. Closed Call
    5. Open Call
  28. Sales & Billing Questions 

    1. What is VirtualCallboard?
    2. Why should we use an online callboard system when our regular, actual callboard works just fine?
    3. Why doesn't VirtualCallboard do ________?
    4. Do I have to subscribe for a year at a time?
    5. Do I have to install anything to use VirtualCallboard?
  29. Development 

    1. Idea Suggestions
  30. All articles 

    1. Is there a limit to the number of Shared Files that can be added to our site?
    2. Archiving a Production
    3. Production
    4. How many users can I add to a Production?
    5. How do I send a Note?
    144 articles 

Feedback and Knowledge Base