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StageStock & VirtualCallboard Support

Find answers and guides for StageStock and VirtualCallboard. Have feedback or a feature idea? Share your thoughts and vote on what matters most to you.

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Knowledge Base

  1. Account and sign-in →

    1. Edit your profile
    2. Set your default schedule view
    3. Change your time format
    4. Profile photo won't upload
    5. Find your sign-in page

  2. Getting started →

    1. Privacy policy and logins for K-12 productions
    2. Who gets my message when I use the feedback button?
    3. Suggest an idea
    4. Contact support or message your production's managers
    5. Do I have to install anything to use VirtualCallboard?

  3. Plans, billing and pricing →

    1. Is there a limit on how many people can use StageStock?
    2. How many users can I add?
    3. Does an item's quantity count toward my StageStock plan?
    4. Why does my invoice show a different number of productions?
    5. Does my subscription change when I add or archive productions?

  4. Productions and groups →

    1. Is there a limit on what I can keep in the archives?
    2. Delete a group
    3. Edit a group
    4. Add a group
    5. Assign users to productions

  5. Roles and permissions →

    1. See what each user role can do
    2. Give someone site-wide Administrative access
    3. Give someone access to manage spaces and positions
    4. Why don't I see other people's conflicts or schedule entries?
    5. Who can see what's shared in VirtualCallboard?

  6. Site settings →

    1. Can I turn off features I don't use?
    2. Add a space
    3. Set your site's time zone and time format
    4. Add a welcome message to your login page
    5. Add a site logo to your login page

  7. StageStock: Checkouts, reservations and history →

    1. Find items removed from stock
    2. Find items used in a past production
    3. Link an item to a production
    4. View an item's history
    5. View and understand reservations

  8. StageStock: Items, photos and labels →

    1. Use your own barcodes in StageStock
    2. Print labels for your items
    3. What the StageStock QR code does
    4. Scan a QR code or bar code to find an item
    5. Can I share an item with people who aren't signed in?

  9. StageStock: Setup and import →

    1. Starter lists for costume and prop categories
    2. Import items from a spreadsheet
    3. Add a StageStock category

  10. Troubleshooting →

    1. A new space or call type isn't showing on the schedule
    2. Add Item button is missing in StageStock
    3. I'm not getting email from VirtualCallboard
    4. Emails look broken for some recipients
    5. Not seeing your calls after joining a new group

  11. Users →

    1. Deactivate a user
    2. Add a user
    3. Add User or Reactivate User buttons don't respond
    4. Can a user be in more than one department?
    5. See a user's production history and roles

  12. VirtualCallboard: Announcements, notes and discussions →

    1. Embed a YouTube or Vimeo video
    2. Use the formatting toolbar in text boxes
    3. Can people reply to VirtualCallboard emails and texts?
    4. Can people added to a discussion see earlier posts?
    5. Start a discussion

  13. VirtualCallboard: Conflicts and availability →

    1. Scroll to see every time slot in Find Available Users
    2. Delete a conflict
    3. Check someone's conflicts
    4. Add a conflict for another user
    5. Add a conflict

  14. VirtualCallboard: Contacts and bios →

    1. Set default privacy for new users' contact details
    2. Export your contacts, including deactivated users
    3. Look up contact information
    4. Add and download bios

  15. VirtualCallboard: Notifications, email and TXT →

    1. Choose who receives messages to management
    2. Keep VirtualCallboard email out of spam
    3. How VirtualCallboard decides whether a notification goes by email or text
    4. Choose who is notified about open call sign-ups
    5. Receive notifications by text message, email, or both

  16. VirtualCallboard: Reports and templates →

    1. Compare house counts over time
    2. What happens when you edit a report template that's in use
    3. Edit a filed report and tell recipients
    4. Delete a filed report
    5. Delete a draft report

  17. VirtualCallboard: Schedule and calls →

    1. Do people need to log in to see the schedule?
    2. See who's in a group on a call
    3. See everyone's calls, not just yours
    4. View schedules for productions you're not on
    5. Filter by production

  18. VirtualCallboard: Shared files and folders →

    1. Is there a limit on shared files?
    2. Who can edit and delete shared files
    3. Upload a file
    4. Do shared files disappear when a production ends?
    5. Add, edit and delete folders in File Sharing

  19. All articles →

    1. Compare house counts over time
    2. Deactivate a user
    3. See what each user role can do
    4. Do people need to log in to see the schedule?
    5. Is there a limit on what I can keep in the archives?
    166 articles →