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Knowledge Base

← Customer Feedback for EmptySpace Technology

  1. -Checkout, Borrowing & Movement →

    1. Reservation Notes

  2. -Photos, Media & Files →

    1. The CKEditor is used to customize the text in many of the sites features
    2. You can embed videos into your VirtualCallboard
    3. What file types are supported by the image carousel?
    4. How do I upload images to my inventory?

  3. -Reports, Data & Oversight →

    1. Can I export my contacts "Contact List" to another format?

  4. -Searching & Finding Information →

    1. How do the StageStock QR codes factor in?
    2. View inventory Items set to “ Share Publicly” without logging in?
    3. How do I filter by a Production?
    4. How can I tell who is called in a Group
    5. View Production items for which I am not called (View others' schedules)

  5. -Troubleshooting & FAQs →

    1. Issue with calls not showing in the App, but visible in the web browser.
    2. Uploaded Photo Changes to the Wrong Image (Usually the Prior Upload)
    3. Getting an Error VirtualCallboard App
    4. Getting an Error when logging into StageStock App
    5. Troubleshooting Login Issues: “Username and Password Do Not Match or Membership Not Validated”

  6. B-Core Concepts - How the System Thinks →

    1. Who gets a Message when I send it using the "Send Feedback" button?
    2. When a message is sent to a User's email or as a text, can the User reply to the message or are all the messages "No Reply"? Does the User need to open VirtualCallboard and reply to the message there?
    3. Viewing Recent Additions and Edits (Search & Check Out Page)
    4. Viewing Items Currently Checked Out (Items Checked Out Report)
    5. Viewing and Understanding Reservations

  7. C-Working Inside Items & Productions →

    1. QR Code Scan / Bar Code Scan
    2. How do I see items that are marked "Removed from Stock"?
    3. Item Visibility setting for StageStock
    4. I would like to see Items associate to a past production.
    5. How to Associate an Item With a Production in StageStock

  8. A-Getting Started →

    1. Costumes / Props Inventory Resources
    2. Production
    3. Users
    4. Department
    5. Closed Call

  9. Common — Administration & User Settings →

    1. Set your site's Welcome Message
    2. Add a Site Logo
    3. Set your site's Time Preferences
    4. Add a Production to both StageStock & VirtualCallboard
    5. Create a Custom Permission Role

  10. StageStock: Site Setup (Administrators & Managers) →

    1. Add StageStock Categories
    2. Add StageStock Users (One at a time)
    3. Add a StageStock "Only" Production
    4. Managing Spaces & Positions
    5. Importing StageStock Items

  11. VirtualCallboard: Site Setup (Administrators & Managers) →

    1. Setting up the VirtualCallboard TXT/SMS (text messaging) system
    2. Add a VirtualCallboard "Only" Production
    3. Add VirtualCallboard Users (One at a time)
    4. Add Space/Locations
    5. Add Multiple Users at once

  12. Common: User Profile →

    1. To Edit Users, Spaces, and some other global things: the user needs Administration Common permissions.

  13. VirtualCallboard: Notifications →

    1. How do I keep email from VirtualCallboard / StageStock from going into my Spam or Junk folder?
    2. What determines when I "Send Notification" if it goes to email or SMS? Does it go to both if both are set up?
    3. Managing the Users/Managers that receive "Messages to Management" and Conflict Notifications.
    4. Open Calls: User Signed up notifications

  14. Production Administration →

    1. How to archive the schedule and other Production information.

  15. VirtualCallboard: Announcements →

    1. What is the difference between Announcements and Notes & Email
    2. Create an Announcement
    3. Can I share web links for things like research or videos with my Production team?
    4. Can a user who is not assigned to any active productions still see "Announcements?"

  16. VirtualCallboard: Notes & Messaging →

    1. Contact the Production's Manager / Send Message to Management
    2. How do you enable a user to receive messages via text message? Is it possible to receive it as both a text and an email?
    3. If I'm an administrator, can I delete a note that was sent to a Production (or All Productions)?

  17. VirtualCallboard: Conflicts/Availability →

    1. Add a Conflict from the Dashboard
    2. Add a Conflict from the Availability page
    3. Add Conflicts for other Users
    4. Delete a Conflict
    5. Why can't I see all of the Time Slots when searching for "Available Users" in the "Add a Call" Window?

  18. VirtualCallboard: Reports →

    1. Assign Users to file Reports
    2. Is there a way to find and compare attendance numbers from year to year?
    3. Who receives Reports?
    4. What happens if I edit something on a Report Template that is already being used?
    5. How do I know when a Report has been modified?

  19. VirtualCallboard: File Sharing →

    1. Is there a limit to the number of Shared Files that can be added to our site?
    2. Once a Production ends, do the shared files disappear?
    3. Upload a file
    4. Managing: Edit and Delete folders
    5. Who can edit and delete Shared Files?

  20. -Users, Roles & Permissions →

    1. Signing out of the Website
    2. Edit a Group
    3. Setting Your Default Schedule View
    4. Bios and Usage
    5. To view the Reports Administration tab

  21. Administration →

    1. Archiving a Production
    2. How do I know what each User Level has the permission to do?
    3. What security is in place to protect content, idea sharing, and discussions? Who can see content on the Administration side?
    4. How many Users can I add to my EpmtySpace Site: StageStock (SS) / VirtualCallboard (VCB)?
    5. I am a site Administrator, and the buttons to add and reactivate Users are not responding. What should I do?

  22. User Administration →

    1. User Profile / Contact information Editing
    2. Can I add a User to multiple Departments? Many of our Users have multiple roles.
    3. Access a User's Production History: Roles / Positions
    4. How do I deactivate a User after a Production has closed?
    5. How many people within our organization can access the Inventory

  23. -Tips & Workflows →

    1. How do I print labels or tags for my items

  24. Sales & Billing Questions →

    1. What is VirtualCallboard?
    2. Why should we use an online callboard system when our regular, actual callboard works just fine?
    3. Why doesn't VirtualCallboard do ________?
    4. Do I have to subscribe for a year at a time?
    5. Do I have to install anything to use VirtualCallboard?

  25. Development →

    1. Idea Suggestions

  26. All articles →

    1. Is there a limit to the number of Shared Files that can be added to our site?
    2. Who gets a Message when I send it using the "Send Feedback" button?
    3. Archiving a Production
    4. How do I send a Note?
    5. How do I delete a Group?

Feedback and Knowledge Base

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