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Knowledge Base

← StageStock & VirtualCallboard Support

  1. StageStock: Getting started →

    1. Starter lists for costume and prop categories
    2. Import items from a spreadsheet
    3. What StageStock can do
    4. Add a StageStock-only production
    5. Add a StageStock category

  2. StageStock: Items and photos →

    1. Add Item button is missing in StageStock
    2. See recently added and edited items
    3. Add photos to an item
    4. Add an item
    5. Can I share an item with people who aren't signed in?

  3. StageStock: Labels, barcodes and QR codes →

    1. Use your own barcodes in StageStock
    2. Print labels for your items
    3. Scan a QR code or barcode to find an item
    4. What the StageStock QR code does

  4. StageStock: Mobile app →

    1. Fix login problems in the StageStock app
    2. Fix an error in the StageStock app

  5. StageStock: Reservations, checkouts and history →

    1. Find items removed from stock
    2. View an item's history
    3. View and understand reservations
    4. View items that are checked out
    5. Link an item to a production

  6. VirtualCallboard: Announcements, notes and discussions →

    1. Send a message to your production's managers
    2. Embed a YouTube or Vimeo video
    3. Use the formatting toolbar in text boxes
    4. Announcements or Notes & Email: which should I use?
    5. Can people reply to VirtualCallboard emails and texts?

  7. VirtualCallboard: Conflicts and availability →

    1. Check someone's conflicts
    2. Add a conflict for another user
    3. Add a conflict
    4. Delete a conflict
    5. Scroll to see every time slot in Find Available Users

  8. VirtualCallboard: Contacts and bios →

    1. Look up contact information
    2. Export your contacts, including deactivated users
    3. Set default privacy for new users' contact details
    4. Add and download bios

  9. VirtualCallboard: Getting started →

    1. What is a department?
    2. What is a closed call?
    3. What is an open call?
    4. What is a production?
    5. Do I have to install anything to use VirtualCallboard?

  10. VirtualCallboard: Mobile app →

    1. Fix the VirtualCallboard app not working on public Wi-Fi
    2. Fix the VirtualCallboard app opening the demo or the wrong site
    3. Fix an error in the VirtualCallboard app
    4. Calls aren't showing in the app

  11. VirtualCallboard: Notifications, email and TXT →

    1. Choose how you get each kind of notification
    2. Emails look broken for some recipients
    3. Set up email, app, and TXT notifications
    4. Choose who is notified about open call sign-ups
    5. Choose who receives messages to management

  12. VirtualCallboard: Reports →

    1. Change who receives a report
    2. Delete a draft report
    3. Choose who can file a report
    4. Delete a filed report
    5. Create reports other than rehearsal and performance reports

  13. VirtualCallboard: Schedule and calls →

    1. Calls from a new group aren't showing in the app
    2. An open call closed before it was full
    3. Delete a call
    4. Which calls sync to your personal calendar
    5. A new space or call type isn't showing on the schedule

  14. VirtualCallboard: Shared files →

    1. Who can edit and delete shared files
    2. Add, edit and delete folders in File Sharing
    3. Upload a file
    4. Is there a limit on shared files?
    5. Do shared files disappear when a production is archived?

  15. Your site: Plans and billing →

    1. Why doesn't my invoice quantity match my productions or items?
    2. Can I change my plan mid-cycle?
    3. Discounts for education and annual payment
    4. Find your receipt after a card payment
    5. How annual pricing is calculated

  16. Your site: Productions and groups →

    1. What happens to a production's schedule and files when you archive it
    2. Add a production to both StageStock and VirtualCallboard
    3. Add a VirtualCallboard production
    4. Is there a limit on what I can keep in the archives?
    5. Delete a group

  17. Your site: Roles and permissions →

    1. How user roles and permissions work
    2. Give outside renters or clients limited access
    3. Create a custom role that can add but not remove reservation items
    4. Why don't I see other people's conflicts or schedule entries?
    5. Can't edit, or your schedule is empty? Check your role

  18. Your site: Signing in and your profile →

    1. Forgot Password isn't working
    2. Profile photo won't upload
    3. Find your sign-in page
    4. Can't sign in on the web, but the app works
    5. Fix the "username and password do not match" login error

  19. Your site: Site settings →

    1. Can I turn off features I don't use?
    2. Add a space
    3. Set your site's time zone and time format
    4. Add a site logo to your login page
    5. Add a welcome message to your login page

  20. Your site: Support, feedback and privacy →

    1. Demo sign-up vs. a real account
    2. Contact support or message your production's managers
    3. Suggest an idea
    4. Who gets my message when I use the feedback button?
    5. Privacy policy and logins for K-12 productions

  21. Your site: Users →

    1. Add a user
    2. See a user's production history and roles
    3. Add several users at once from a spreadsheet
    4. Can a user be in more than one department?
    5. Reactivate a user

  22. All articles →

    1. Who can edit and delete shared files
    2. What is a department?
    3. Change who receives a report
    4. Add a user
    5. Look up contact information