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Issue with calls not showing in the App, but visible in the web browser.

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🔵 VirtualCallboard 

This is probably due to it being on a new production that the app hasn't filtered to see.  Have the user:
  • Go to the Schedule, and click the refresh icon at the top right. (If that doesn't work)
  • Go to the filter icon in the bottom right of the Schedule view, and select the production filter drop-down. Click the Unselect all productions box, then select the all productions box. Go to the bottom, and click submit. (If that doesn't work)
  • Go to their profile it the refresh button at the bottom. Save & Return to the Schedule.
I hope this helps, I have found that one of these should solve the issue on both Android and iOS.

Jason McDaniel
Partner
EmptySpace
Creators of VirtualCallboard
888-666-0558 x:5
Jason@theemptyspace.com

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