Text / SMS issues: We are looking at the possibility of changing or ending the text message feature.
Our TXT messaging provider has instituted new restrictions which we are currently working to solve for. For now, I would recommend you ask your users to install our mobile app to receive the same notifications usually received by TXT as push notifications in the app.
We are reviewing this service. We may close this feature, or need to add an additional charge for its use. We would like to get some feedback from our customers.
AdminJason McDaniel
(Partner, EmptySpace)
shared this idea
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Isaac Holton commented
Assuming that the notifications were reliable, we could live without texting. That said, if there were any unreliability to the notifications at all, we would rather pay for the texting.
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Sunny Shergill commented
The app is hit or miss when it comes to push notifications/ updates. Personally on the android side i need to go in and hit "refresh productions" to even see updates. Multiple students have complained they missed getting a call notification, even if they have the app download. Email helps, but txt/sms, with the details was a game changer for us.