Skip to content

Set up email, app, and TXT notifications

← VirtualCallboard: Notifications, email and TXT
🔵 VirtualCallboard

Notifications can be received by email, push notification (mobile app) and, if your site has the TXT messaging add-on, TXT messaging. Each person controls how they receive notifications from the Notifications page under My Account.

Email

  1. Click your name at the top right and choose My Account.
  2. Click Addresses in the list on the left.
  3. Set Receive Email from Site to Yes, then click Save Changes.

With that on, you'll get email for things like calls, notes, discussions, reports and announcements. If it's set to No, you won't get those emails. Emails about your account itself still arrive.

A call sends a notification only when whoever added or changed it ticked Send Notification. That form also shows who will and won't be reached before it goes out.

Push notifications (the app)

Push notifications go to your phone once you're signed in to the VirtualCallboard app. If you're not getting them, open your phone's settings, find VirtualCallboard, and make sure notifications are allowed. In the app, also check that Allow device notification is on under Notification Preferences in your profile.

Text messages (TXT messaging)

Text messages need the TXT messaging add-on on your site, and your site's administrator controls which kinds of notification go out as texts. To start getting them, add your mobile number under My Account > Phone Numbers / TXT Messaging and reply YES to the text. The steps are in Get notifications by TXT message.

Choose per kind of notification

Each channel can also be turned off for individual kinds of notification on the Notifications page under My Account. See Choose how you get each kind of notification.

If notifications don't arrive

  • Check Receive Email from Site is set to Yes and the email address on your account is right.
  • Check My Account > Notifications hasn't turned that kind off.
  • Look in your spam or junk folder. Keep VirtualCallboard email out of spam can help.
  • Check your phone's notification settings for the app.
  • For texts, make sure your number is set to Mobile and shows TXT Notifications.
  • Ask whoever sent it whether they ticked Send Notification. An administrator with the Modify Site Settings permission can check which kinds of notification your site texts under Administration > Site Administration > Notifications.

If notifications still don't arrive, email support@theemptyspace.com with the notification you expected.