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I'm not getting email from VirtualCallboard

← Troubleshooting

If someone isn't getting email from VirtualCallboard, the message is most likely sitting in their Junk or Spam folder.

  1. Check Junk or Spam. Mark the message as "not junk" so their email provider learns to trust us. It can take a few days for that to stick.
  2. Check their account setting. Under My Account > Addresses, Receive Email from Site needs to be on. When it's off, they get no site email at all.
  3. Check the address. A typo in the email address on their account sends everything into the void.

Still nothing? Email support@theemptyspace.com with the person's name and roughly when the message was sent.