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I'm not getting email from VirtualCallboard

← VirtualCallboard: Notifications, email and TXT

If you're not getting email from VirtualCallboard, check these in order and stop when it works.

  1. Check Junk or Spam. Missing messages often land there. Mark one as "not junk" so your email provider learns to trust us. It can take a few days for that to stick.
  2. Check your account setting. Under My Account > Addresses, Receive Email from Site needs to be set to Yes. When it's No, you don't get notification email. Emails about your account itself still arrive.
  3. Check the address. The email address on your account, also under Addresses, has to be exactly right.
  4. Check your Notifications settings. Under My Account > Notifications, make sure the Email box is ticked for the kind of notification you expected.

If email still doesn't arrive, write to support@theemptyspace.com with your name, the site you use and roughly when the message was sent.