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Find a call that isn't showing on the schedule

← VirtualCallboard: Schedule and calls

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A saved call that's missing from the schedule is almost always being filtered out. Check these in order.

  1. My Calls or All Calls. Click All Calls on the schedule. My Calls shows only calls you're on.
  2. The production. Open the Production menu at the top and make sure the call's production is selected, or choose All My Productions and look again.
  3. The filters. Near the top, the schedule shows which call types, spaces and users it includes. If one reads something like # 5 Call Types or Calls Located in 4 Spaces instead of All Types, All Spaces or All Users, click the filter icon beside it, click Select All and then Filter.
  4. Draft. If Save as Draft was ticked when the call was saved, only people with the View Drafts permission can see it. Go to Schedule > Draft Calls, tick the call and click Publish.
  5. The date and view. Check that the schedule is on the right week or month.

If you still can't find it, email support@theemptyspace.com with the call's title, production and date.