Add User or Reactivate User buttons don't respond

If Add User or Reactivate User does nothing when you click it, the cause is usually the browser. Try these in order, and stop when it works.

1. Reload the page and try again.
2. Use a current version of Chrome, Edge, Firefox or Safari. Internet Explorer isn't supported.
3. Open the site in a private or incognito window. If the buttons work there, a browser extension is getting in the way.

If the buttons aren't on the page at all, that's your role, not your browser. Add User needs the Add User permission, and Reactivate User needs Deactivate / Reactivate Users. Both are Administrative - Common permissions: the standard Manager and Administrator roles there usually have Add User, and only Administrator usually has Deactivate / Reactivate Users. Ask a site administrator, or see How user roles and permissions work.

If a button still doesn't respond, email support@theemptyspace.com with the browser and version you're using and which button it is.