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Forgot Password isn't working

← Your site: Signing in and your profile

If Forgot Password? doesn't seem to work, or you keep getting signed in with an old password, your browser may be remembering the old one.

  1. Clear your browser's cache and saved site data, then close and reopen the browser.
  2. On the sign-in page, click Forgot Password?, enter your email address, and click Send a New Password.
  3. Check your inbox (and spam folder) for the email headed "Your password has been reset". It has a temporary password.
  4. Sign in with the temporary password. You'll be asked to choose your own.

If you asked for more than one reset, only the newest email's password works.

If you see "There is more than one account with this email address", the reset can't tell which account to change. Ask your site administrator to set a new password for you from User Administration.

If you're still locked out, write to support@theemptyspace.com.