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Profile photo won't upload

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Profile photos have to be JPG, PNG or GIF. iPhone photos are often HEIC, which isn't supported, so convert the photo to JPG or PNG first.

  1. Go to My Account > Basic Information and Photo and click your photo (Change photo).
  2. Click Edit Photo.
  3. Under Local upload, choose a JPG, PNG or GIF.
  4. Crop or rotate it if you need to, then click Save.

If the window says "Please upload an image of one of these types: JPG, PNG, GIF" or "Please upload an image file", the file is the wrong type. If it says the photo is too large, pick a smaller file.

If it still won't save, click your photo again, click Reset to Default Photo, and try the upload again. If your old photo keeps showing after a successful upload, reload the page.