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Fix an item photo that saves as the wrong image

← Troubleshooting

đź”´ StageStock

If an item's photo saves as the wrong picture, usually the one from the item you did just before, it's almost always because more than one item was being edited in the same browser at once. This happens on the website, not in the app.

You might see a correct preview while you upload, then the wrong photo once the item is saved.

Fix it

  1. Close any other StageStock tabs or windows where an item is open for editing.
  2. Refresh the page.
  3. Upload the correct photo again and save the item.
  4. Still showing the wrong picture? Clear your browser's cached images and files, reload, and upload once more.

Keep it from happening again

  • Work on one item per tab or window.
  • Refresh the page before you start the next item, especially in a long run of photos.
  • Avoid the browser's Back button in the middle of an upload.

More on photos: How do I upload images to my inventory?

If the wrong photo keeps coming back, email support@theemptyspace.com or open a ticket at theemptyspace.com/support/ with the item name and your browser.