Can't sign in on the web, but the app works
🔵 VirtualCallboard
If you can sign in on the VirtualCallboard app but your browser keeps rejecting you or dropping you back at the login page, the cause is almost always old cookies or cached data in the browser.
The app signs in separately from your browser, so it can keep working while the browser is stuck.
Try these in order
- Clear cookies and cached files for the site, then close the browser completely and reopen it. Clearing just this site's data works as well as clearing everything.
- Try a private (Incognito) window. If you can sign in there, stale browser data was the culprit.
- Check the address. Sign in at your organization's own VirtualCallboard address, not the main VirtualCallboard website. Not sure what it is? See Can't Find Your Login Page?
- Turn off browser extensions for a minute. Password managers, security add-ons and ad blockers sometimes interfere with the login fields.
- Try another browser. If it works there, clear the stored data in the first browser and it should settle down.
Forgot your password? Use Forgot Password? on the login screen. If the reset doesn't seem to work, see Forgot Password Not Working? Try Clearing Your Browser Cache.
Still can't sign in?
Email support@theemptyspace.com or open a ticket at theemptyspace.com/support/. It helps to include:
- Your browser and version
- A screenshot of what you see
- Your site address
- Whether it happens on other devices or networks
Related: Fix the "username and password do not match" login error.