VirtualCallboard App Stuck in Demo Mode or Login Field Prepopulates With Old URL

Purpose

To help users resolve issues where the VirtualCallboard mobile app only opens in Demo Mode and the login screen auto-fills with an old or incorrect site URL that cannot be edited.

Why This Happens

If a user previously installed VirtualCallboard—especially years ago—the device may retain old cached login data. This can cause:

• The login URL field to prepopulate with an outdated site URL

• The text box to appear “frozen” or uneditable

• The app to only open in Demo Mode

Step 1: Manually Enter Your Current VirtualCallboard URL

On the login screen, you will see a field that begins with:

http:// .virtualcallboard.com
(or your site’s custom domain, if applicable)

To update the field:

1. Tap between the http:// and .virtualcallboard.com — even if it looks uneditable

2. This should activate the cursor and allow you to type your correct site URL

3. If tapping doesn’t activate the field, try tapping the small “!” icon inside the field to reset it

4. Enter your full URL and tap Next

Many users report that tapping between the URL segments is the key to unlocking the field.

Step 2: Refresh the App Setup

If the URL field still won’t allow editing, or the app continues to open in Demo Mode, try the following steps:

• Fully close the VirtualCallboard app

• Check for any app updates in the App Store or Google Play

• Restart your phone

• Delete and reinstall the VirtualCallboard app

These actions clear outdated cached data and restore normal login behavior.

Step 3: If the Issue Continues

If you still cannot enter your site URL, contact support with:

• A screenshot of the login screen

• Your device type (iPhone or Android)

• Your device model (e.g., iPhone 13, Samsung S21, Pixel 7)

• Your operating system version (iOS or Android)

• The VirtualCallboard app version you’re running

• Which troubleshooting steps you already tried

Providing this information helps support quickly identify the cause.

Related Articles

• Troubleshooting VirtualCallboard Login Issues (Mobile Devices)