Purpose

To help users resolve login issues in the StageStock mobile app, including problems caused by screen size, incorrect site URLs, or app/device conditions.

Step 1: Enter Your Full Site Address

Some mobile screens (both iPhone and Android) compress the login layout, making it easy to miss an important step.

At the top of the login screen, you will see a field beginning with:

https:// .stagestock.com

To proceed:

1. Tap inside the box

2. Type your site’s personalized URL (the word that comes before .stagestock.com)

3. Tap Next

If the text field does not respond, you may also tap the “!” icon inside the field to reset/refresh it.

Step 2: Quick Fixes for Common Login Problems

Try the following steps—these solve most login issues:

• Fully close and relaunch the StageStock app

• Check for app updates in the App Store (iOS) or Google Play (Android)

• Restart your device

• Try switching between Wi-Fi and cellular data

• If needed, delete and reinstall the StageStock app

Step 3: If the Issue Continues

If login still fails, gather the following information so support can troubleshoot effectively:

Information to Provide

• Exact error message (a screenshot is very helpful)

• Device type (iPhone or Android)

• Device model (e.g., iPhone 12, Samsung S21, Pixel 7)

• Operating system version (iOS or Android)

• StageStock app version

• Which troubleshooting steps you tried and what happened

Providing these details allows support to identify the root cause quickly.

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