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Fix login problems in the StageStock app

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If the StageStock app won't sign you in, check the site name first. The app signs in to one StageStock site at a time, and it needs that site's name before it asks for your username and password.

Enter your site name

  1. On Find your site, type your site's name in Site name: the part before .stagestock.com in your StageStock web address. Tap Where do I find this? for help.
  2. Wait for Site found, then tap Continue.
  3. Enter your username and password and tap Sign in.

If the app says "No site found at …", check the spelling. Site names use letters, numbers and hyphens only. To switch to another site from the sign-in step, tap Change next to the site address. If the app opens to Welcome back with a saved account, tap Use a different site to enter a new one.

If the site name is right

  1. Fully close the StageStock app and open it again.
  2. Check the App Store (iPhone) or Google Play (Android) for an update.
  3. Restart your phone.
  4. Switch between Wi-Fi and cellular data.
  5. Delete the app and reinstall it.

If it still won't sign in

Email support@theemptyspace.com (or tap Feedback/Support at the bottom of the sign-in screen), or open a ticket at theemptyspace.com/support/, and include:

  • The exact error message (a screenshot is ideal)
  • Your phone and model, for example iPhone 12 or Pixel 7
  • Your iOS or Android version
  • Your StageStock app version
  • Your site name
  • What you've already tried