Calls aren't showing in the app
🔵 VirtualCallboard
If calls show on the website but not in the app, the app hasn't caught up with a new production or permission yet. This happens most often right after you're added to a production. Try these in order, and stop when your calls appear.
- Refresh the schedule. Open the Schedule and tap the refresh icon at the top right.
- Refresh your permissions. Tap the three-bar menu in the top left, tap your name at the bottom of the list, scroll to Productions & Permissions and tap Refresh. Then go back to the calendar or schedule.
- Reset the production filter. Tap the filter (circle) icon in the bottom right of the schedule. Under Productions, open the drop-down, choose All productions and tap Select. Then go back to the calendar or schedule.
These work the same on iPhone and Android. If you've been through all three and calls are still missing, check that All Calls or the right production isn't hiding them (see Find a call that isn't showing on the calendar), then email support@theemptyspace.com and tell us your phone model and app version.