Calls aren't showing in the app
🔵 VirtualCallboard
If calls show on the website but not in the app, the app usually hasn't caught up with a new production or permission yet. This happens most often right after you're added to a production. Try these in order, and stop when your calls appear.
- Refresh the calendar. On the Calendar, tap the refresh icon at the top right. On the Schedule, pull the list down to refresh it.
- Refresh your permissions. Tap the three-bar menu in the top left, tap your name at the bottom to open My Profile, and under Productions & Permissions tap Refresh. Then go back to the Calendar or Schedule.
- Clear your call filters. Tap the options button in the bottom right of the Calendar or Schedule. "Call filters ON" next to it means a production, call type or space is hidden. Under Filters, tap reset, then close Schedule Preferences.
These work the same on iPhone and Android. If you've been through all three and calls are still missing, check that you're on All Calls if it's a call you're not called to (see Find a call that isn't showing on the schedule), then email support@theemptyspace.com and tell us your phone model and app version.