Purpose

To document a known issue in VirtualCallboard where an Open Call may automatically close when a user accepts it, even though available spaces remain. It is not a consistent issue. This article outlines symptoms, known conditions, temporary workarounds, and how customers can provide details to support ongoing debugging.

Overview of the Issue

Some sites have reported that when a user accepts an Open Call, the call immediately switches to a Closed state despite having remaining capacity.

The behavior is intermittent, and at this time, we have not identified a consistent trigger or root cause. Reports have occurred across different sites, users, and device types, but the issue cannot yet be reliably reproduced.

This pattern resurfaced during our end-of-year audit, prompting renewed investigation.

What Customers May Experience

• A user accepts an Open Call.

• The call automatically closes even though spaces remain.

• Administrators or Managers must manually reopen the call.

• Only some users or some calls are affected; others function normally.

• Issue has been reported on both web and mobile versions.

Because the behavior is inconsistent, it may appear resolved for a period before reappearing.

Current Status

• This is a known intermittent issue under active investigation.

• The root cause has not yet been identified.

• We are collecting details from multiple reports to determine the conditions that lead to the auto-closing behavior.

Temporary Workaround

Administrators or users with permissions may manually reopen the Open Call:

1. Open the affected call.

2. Select Reopen Call.

3. Confirm the call’s capacity settings are correct.

This allows the call to continue functioning until the issue recurs.

Information That Helps Debug the Issue

Because the issue is intermittent, the following details are extremely helpful:

• User's permission role

• Call capacity settings

• Platform used (web browser, iOS app, Android app)

• Approximate timestamp of the auto-close

• Whether the call was new, recently edited, or part of a recurring series

• Screenshots if available

Providing these details helps us assemble patterns across reports.

What We Know So Far

• The bug occurs irregularly and cannot currently be reproduced on demand.

• No single common factor (role, call type, platform, etc.) has yet been confirmed.

• We are actively reviewing accumulated reports to identify shared conditions.

Related Articles

• Understanding Open Calls